West Coast have been criticised after players failed to show up at a school holiday clinic for kids.
The event, which required families to book and pay for their kids, had been planned at the Victoria Park leisure centre on Monday morning.
However, a mother told 6PR Perth that after her kids attended the clinic, they revealed that no Eagles players had attended.
"On the day my kids put on their Eagles gear and we took them to the event," Jasmin Livsey said on Perth Today.
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"Unfortunately, when I picked my kids up, they were quite disappointed and sad to let me know that the Eagles didn’t show up."
When asked by host Simon Beaumont about whether an explanation was offered for the West Coast absence, Livsey accused the Eagles of regularly falling short within the community.
"My understanding is that this is not a one-off event [from the Eagles]. This is a repeated failure by the Eagles to deliver on community obligations," she said.
"It's also important to understand that the arrangement between the town of Vic Park and the Eagles is connected to the Lathlain Park deal, where the Eagles have a premises within the town of Vic Park.
"A condition as part of the deal is the Eagles are required to perform 100 hours per year of player involvement in events such as this."
While West Coast didn't address claims the club hadn't been meeting its community obligations, they provided a statement to 6PR Perth which said: "There was a misunderstanding regarding player availability on the day.
"The club will have conversations with the organisers about facilitating the next visit."